Booking Terms & Conditions

Booking Terms & Conditions

If you’re currently staying at Antique Hostel, or on your way to us, or if you’re thinking of booking with Antique Hostel, you might like to check these Rules & Policies . Their aim is to make our hostels happy, safe, respectful places to stay for all guests and staff.

Arrivals and Departures
New arrivals can check into their rooms from 14:00 hrs. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2:00PM.

Departing guests must remove all their belongings from their room, and check out, by 11:00 AM. At this time, all possessions must be removed from the dorm/room. If you need to store your luggage on the day of your departure please arrange it with reception.We offer free luggage storage until 9.00PM (21:00).

Check In (after 14.00)

You do not have to be a member of any organisation to stay at Antique Hostel hostels however we do require that some form of valid photo identification is presented upon check in, preferably a passport, I.D. card or driving license.

Check Out

Check out is at 11:00 AM. If you check out late, you will be asked to pay for an extra night, so make sure you’re up and ready in time!

Room allocation

When booking beds in dorm rooms for you and your friends, we we may not be able to put you the same room. Book a private room if you want to guarantee you’ll all be together.

Room Key

Upon check in, guests will receive a  keycard for access the hostel main entrance and a key for their dorm and a key to the locker and a receipt (proof or payment). Reception staff may ask to see this receipt at any time, so it will need to be kept safe with the room key. If you lose your key, we charge 30 lei (7 Eur) for a replacement.

Age Restrictions

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of dorm rooms, but must be accompanied by an adult. (over 18).

Unlike some hostels we do not have an upper age limit. Most of our guests are backpackers in the 18 to 30 age range. Please be aware that you may be assigned a top bunk.

48-hour Cancellation policy and No-Shows

Your reservation has been charged fully on your credit card at the time of booking. If you wish to cancel your reservation, you will need to notify us by email at booking@antiquehostel.com or office@antiquehostel.com 48 hours in advance of your arrival date and (7 days before the arrival dates of the 29th, 30th and 31st of December).

However, if you only let us know the day before your arrival, or fail to show up on the arrival date, you will not be entitled to a refund. If you fail to show for your booking, your full booking will be cancelled. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges. Please note that our New Years cancellation policy is 7 days before your arrival date and applies to the arrival dates 29th, 30th and 31st of December. For cancellation of bookings made prior to the 31st of March, please contact us by email at booking@antiquehostel.com for more information.

Guest Behaviour

The comfort, safety and security of our guests is of paramount importance to us at Antique Hostel . Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property.

No Smoking

There is a smoking area in the terrace area to the back of the building or in the balcony for guests who wish to smoke. Smoking is not permitted anywhere else in the Antique Hostel building. Any guest found smoking inside the building will be fined EUR 50, asked to leave the premises immediately and will not be offered a refund.

No Drugs

Drug use is illegal in Romania. Any guest found using drugs within the building will be fined Eur 300, asked to leave the premises immediately and will not be offered a refund. The police will be called and your security details provided.

Alcohol consumption

Alcohol consumption is only allowed for guests over the age of 18. Due to licensing laws, it is not permitted to enter the premises of Antique Hostel with alcohol and providing to minors. If you are found with out consent entering Antique Hostel with alcohol it will be confiscated until you leave the building at check out. Alcohol is available in the bars outside our Hostel and can’t be consumed in the common rooms or kitchen without noticing the staff.

Personal Property

Secure lockers for laptops and small valuable items are located in each dorm rooms or, in the reception area in the safe box.. It is the guest’s responsibility to ensure that their personal belongings are secure at all times, and Antique Hostel accept no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend you bring pay the deposit of 30 lei to use with your luggage & backpack for the “secure access pack” which includes the 3 keys (locker,room,entrance keys)

Damage to Antique Hostel Property

Guests will be expected to reimburse Antique Hostel for any damage caused by inappropriate behaviour during their stay.

Liability

Except in relation to death or personal injury caused by our negligence, Antique Hostel’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us

Your Information

Antique Hostel hostels shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: booking@antiquehostel.ro or by writing to us at The Manager, Antique Hostel,#2A Splaiul Independentei,030099, Bucharest, Romania.

Errors and Omissions

Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

Discretion

All bookings are subject to availability and Antique Hostel reserve the right to decline any booking at its discretion.

Group Bookings

We accept groups of all ages, under 18 to be accompanied by an adult and ID provided on check-in.

Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

We will need to know at request time: age of students, nationality and if they are coming by coach at least one group leader must be with the group at all times this is in case of an emergency or unacceptable behaviour.

Group leader’s responsibilities:

The group leader must ensure that the whole group co-operates fully with our staff if, for example, the building needs to be promptly evacuated.

Group payment terms:

A first instalment of 30% of the full booking value needs to be paid to confirm the reservation.

–The remaining will need to be paid at least 1 month before the group arrival date.

Please note that our group cancellation policy is of 28 days before the group’s arrival. Past this time no refund will be given.

We will do our best to accommodate a change in number of guests as long as it does not exceed 20% of the total number of guests in the group and as long as it requested at least 1 month before group arrival.

We will accommodate the number of people in the room types specified on the voucher and pre-confirmed by you. In the unusual circumstance that more people arrive with your group than had booked with us, if we can accommodate the extra people they will be asked to pay rack rate at check-in.

We have strict regulation concerning coaches. Failure to respect the rules will result either in the refusal of the group to check-in or if they are already staying their deposit will be lost and no accommodation will be refunded.

We do not offer coach parking, please ensure that Drivers are fully aware of this and have organised proper coach parking prior to arrival.

One group leader will be required to fill in a credit card authorisation form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorise the card for EUR 300.

Money will be deducted if:

 

Members of group are misbehaving in or outside the building, being noising or causing damage to the property

–Underage people (under 18) are found in the comon rooms (regardless if they are drinking alcohol or not)

–Interfering with fire alarm or smoking in the room

–Bus driver is not following coach instructions

–Key  for room access are lost (Eur 10 exclusive of VAT per key)

This list is not conclusive.
Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.

Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the buildings and the room type chosen.

We offer free luggage storage until 19.00PM. Unfortunately, we cannot always facilitate groups who need to leave luggage till later than this time. If your group is going to arrive before 2.30pm please advise us at the time of booking so a luggage room can be organised.

Please note that prices for group services (packed lunch, restaurants, attractions…) are subject to change without notice.

Groups can check-in until 4am. Guests will only be able to access their room after 2.00PM but request via email and sometimes we can provide early access to the room on request if the dorm is vacant the previous night.

At Antique Hostel, guests are prohibited to bring and consume alcohol purchased from outside the premises. We reserve the right to fine each guest Eur 50 unless arranged in advance and we the hostel are aware no children are in the group.

It’s forbidden (we reserve the right to fine Eur 50):

-to bring food,drink,bottles,glasses in the rooms (that’s why we have common spaces with tables)

-in the lounge it’s forbidden (living room): to eat any food, to drink, to sleep, to make sex ,to occupy 3 seats when crashing, to shout, to swear, to stain, or any missbehaviour.

-to smoke (Smoking is not permitted by law. Any guest found smoking within the building will be fined Eur 50 and asked to leave the premises immediately. No refund will not be offered. Guests staying at Antique Hostel can smoke in front of the premises,on the terrace,or on the balcony.)

Drug use is illegal in Romania. Any guest found using drugs within the building will be fined Eur 300 and asked to leave the premises immediately. Again no refund will be offered.

We will accommodate the number of people in the room types specified on the voucher and pre confirmed by you. In the unusual circumstances that more people arrive, they will be asked to pay rack rate at check-in.

If you are having tickets, packed lunches delivered to Antique Hostel let us know by email before arrival. We cannot take responsibility for items delivered to us.

Please ensure guests have adequate travel insurance. We do NOT take responsibility for any lost or stolen property. Please inform your groups.

In the event of Force Majeure (governmental action; fire; flood; insurrection; earthquake; power failure; riot; explosion; embargo, transportation interruption of any kind; terrorist attack; acts of God… ) affecting your booking, the company reserves the right to receive any outstanding payments in connection to your confirmed booking.

All bookings are subject to availability and Antique Hostel reserves the right to decline any booking at its discretion by booking a client at Antique Hostel, regardless if this sheet is signed, is acceptance of the above important points.

Policies:

-wash your own dishes

-clean after you

-check-in: After 14,00 PM (but if early coming you can leave the luggage)

-check-out: before 11,00 AM(If you check out late, you will be asked to pay for an extra night, so make sure you’re up and ready in time!

-keep the silence after 23,00

-kitchen closing time for cleaning (12,00PM -15,00PM) and last time to cook until 22,00 hrs.